Our products are shipped direct from Formal Penguin to you. There is no retail middleman to increase costs or delay your shipment. All of our products are first quality. Our tuxedos are all original designers and name brands. No irregulars or seconds. There is a 15% surcharge for extended sizes in our Big Man & Tall Collection. Orders are shipped within 24-hours.

All merchandise for refund, return, or exchange must be addressed to:

Formal Penguin
Refund Department

Formal Penguin offers a 100% money back guarantee if for any reason you are not satisfied with your product. There is no restocking fee on unopened and unworn merchandise. To return or exchange an item, contact us through our toll free number within 14 days of receiving your merchandise and obtain an authorization number which will allow us to process your transaction. Any item for return or exchange must be unworn and unaltered with all tags intact.
When exchanging one item for another, the new merchandise desired will be shipped to you immediately and charged to your account. Once the unwanted item is received back at Formal Penguin, your account will be credited accordingly. If the unwanted item is not received by us within 14 days from the date the authorization number was issued, we will assume you desire to keep the item and no refunds or exchanges will be offered thereafter.
Shipping and handling fees are not refundable.

Items needing cancellation must be cancelled within 24-hours of placing the order. Orders are shipped within 24-hours and cannot be cancelled thereafter. You may refuse the item upon receipt and incur the return shipping charges, or accept the item and return it to us with 14 business days. If we do not receive the unwanted item within the 14-day grace period, we will assume you have decided to keep the item and will not issue refunds or exchanges thereafter.

SHOES: Shoes must be returned with all packing materials and in the original manufacturers box. Please return the shoes in this manner subsequently enclosing the manufacturers shoe box in a shipping box (supplied by the USPS). Do not ship shoes in the manufacturers box. We cannot accept a return in this manner.

SHIRTS: Shirts must be returned unworn and unopened for a full refund and to incur a no restocking fee. Shirts opened and tried on may be exchanged only and need to be returned with all original packaging and tags . A restocking fee of 20% will apply.

SHIPPING: All merchandise is shipped USPS Priority Mail unless otherwise requested by the customer. Additional charges will apply for Express Shipments and orders out of the United States. Shipments to Alaska, Hawaii, Puerto Rico, Canada, and all U.S. Territories may require additional delivery time. Express Shipments are not available outside the Continental United States.


Call: 321-318-1033

Formal Pengiun
Got new Store

© Copyright. Formal Penguin
Powered By Alpine Web Creation